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Support Manager (Americas based)

Remote job Platform.sh php

Mission : The Support Manager assists the Director of Support in building, developing and managing the Customer Support team. The Support Manager - US is responsible for the team based in Americas timezone and is accountable for the region's performance metrics.Primary Responsibilities:Team Management:Plan and report activity of the teamDefine roles in the teams and communicate to other teamsCreate and maintain processes on the team and communicate to other teamsHire and on-board new staffTeam…

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